You will be providing software technical expertise on our robot products.
You will work with our partners and internal teams (in Japan and in France) to establish a new
high-end standard for the quality of products and related services in robotics.
You will report to the Manager of the Technical expert team in our branch office dedicated to
Customer Support in Japan and located in Shiodome Tokyo.
● Investigate the root cause of problems found on robots and identify the failing component in the
system (HW, SW, or in between)
●Understand the version changes on the system both Hardware and Software
●Design and develop tools and solutions to improve investigations on our products (e.g. log
analysis); suggest improvements on existing tools (e.g. robot calibration)
●Develop software applications of hardware workaround to improve the performance of the product
● Raise design issues and software bugs to the R&D teams
● Provide support to our Customer Service team on difficult customer issues, and to our Repair team
on new repair procedures
● Provide technical documentation on the tools and process to improve the efficiency of technical